Check out our shipping terms page for information on shipping lead times, countries we ship to, and return policy. 

Help with your order?

  • Please note once an order has been shipped, it cannot be cancelled or refunded.
  • Can't track your order once it felt the USA?
    Please note that Standard Shipping does not include tracking once it departs the USA.
    Once your order is outside the USA, contact your country's local postal service for further help. Please review our shipping terms page.

We can help you with questions about your order at

For all other customer service inquiries

please reach out to

Questions about our products?

Need a skincare consultation? reach out to or schedule a skincare consultation with us.

Media/Press/Influencer inquiries:

We are happy to help with any questions you have and typically respond within 1~2 business days.